Last updated: October 23, 2026
If something isn't right, we'll help you sort it out quickly.
Return window
Most items can be returned within 30 days of delivery. They should be unused and in their original packaging, with all parts and paperwork.
Items we can't accept
- Gift cards, eGift cards and memberships
- Opened skin care, supplements and personal care products
- Opened oral care items, including mouth tape and retainer accessories
- Used pet beds, toys, collars, leashes and grooming tools
Damaged, faulty or incorrect items
Tell us within 7 days of delivery, with your order number and a photo. We'll replace the item or refund you in full, including original shipping, and cover the cost of the return.
How to start a return
- Email info@bestordershop.com or call +1 907-260-5648 with your order number (it begins with BOS-) and the items you're returning.
- We'll send a return authorization and the return address within one business day.
- Pack the items securely and ship them with tracking.
Return shipping
For returns made because you changed your mind, the return shipping cost is your responsibility, and the original shipping charge isn't refunded.
Refunds
We inspect returns within 3 business days of receiving them and refund your original payment method. Allow 5 to 10 business days for your bank to post the refund. Refunds reflect any promo code discount, and cash on delivery orders are refunded by bank transfer or check.
Exchanges
If you'd prefer a different item, let us know when you request your return and we'll arrange the exchange.
Need help?
Call +1 907-260-5648, email info@bestordershop.com or use our contact form.